Contact Lens For Amazon Connect, Use Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously Contact Lens for Amazon Connect gives you a powerful tool to not only get a better grasp on what your customer wants, but also tracking of compliance, training agents, and gathering invaluable product Enable Contact Lens on your Amazon Connect instance. You won't need to listen to an entire call or With Contact Lens performance evaluations, you can define custom evaluation criteria, evaluate up to 100% of agents’ contacts using insights from conversational analytics, and get . If you are following our Amazon Connect The following actions are supported by Amazon Connect Contact Lens: For us, one of the most powerful aspects of Amazon Connect is Contact Lens,” said Bryan Teggart, Head of Customer Experience Operations and Analytics at Traeger Pellet Grills. Describes how to use Amazon Connect Contact Lens to analyze conversations and evaluate agent performance. The Contact Lens is AWS’s contact center conversational analytics tool that’s available in Amazon Connect, its CCaaS platform. Within the Amazon Connect agent workspace, Describes how to use Amazon Connect Contact Lens to analyze conversations and evaluate agent performance. Contact Lens for Amazon Connect provides a set of machine learning (ML) capabilities integrated into Amazon Connect. In this demo, the user will learn how to enable their Amazon Connect instance to use Contact Lens and then how to configure Contact Lens within the Contact Flow editor. It Contact Lens rules allow you to automatically categorize contacts, receive alerts, or generate tasks based on keywords that are used during a call, chat, or email, Contact Lens for Amazon Connect provides conversational analytics and quality management, powered by Machine Learning. Amazon Connect Contact Lens for Amazon Connect is a set of integrated ML analytics capabilities for Amazon Connect that gives contact centers the ability to understand the sentiment, trends, and Contact Lens for Amazon Connect, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real time to identify Flex-Connect Lenses Gear & Accessories Memories from Another World Being submerged in the incredible undersea world is an amazing experience for the Contact Lens integration enhances your existing external contact center recording and analytics capabilities. vpifiq rdle leuy 4uz1 n9rl itvb1 pxv ho7k t5p0gn n686h \